China Eastern Airlines creates a new situation of high-quality development and accelerates the construction of a world-class enterprise
From October 10th to 13th, China Eastern Airlines Group Co., Ltd. (referred to as "China Eastern") held a seminar on the implementation of the reform, deepening and improvement of state-owned enterprises to discuss the strategic goals and strategic tasks of China Eastern's development and gather together around the implementation of the action of deepening and improving the reform of state-owned enterprises. Strive to promote high-quality development of the company. On September 28, China Eastern Airlines signed a contract with COMAC to order an additional 100 C919s. As the world's first customer of domestically produced large aircraft, China Eastern Airlines strives to create a model of mutually reinforcing development of "Chinese services" and "Made in China".
As the main force in civil aviation, China Eastern Airlines is fully committed to serving the national strategy, comprehensively promoting and deepening reforms, striving to create a new situation for China Eastern Airlines' high-quality development, and moving towards a new journey of accelerating the construction of a world-class enterprise.
Strengthen theoretical study and lay an ideological foundation for high-quality development
China Eastern Airlines has always adhered to party building as the guide, established a modern enterprise system with Chinese characteristics, continuously improved the corporate governance system, and enhanced governance capabilities.
Build a solid theoretical foundation. China Eastern Airlines has always insisted on strengthening theoretical learning to lay a more solid ideological foundation for the company's high-quality development. Relying on online and offline platforms such as China Eastern's smart party building "Cloud Classroom", all employees of the company are encouraged to read original works, learn original texts and understand principles, and the theoretical learning atmosphere is becoming increasingly strong.
All units of China Eastern Airlines innovate theoretical learning methods and carry out learning exchanges and discussions in the form of "micro-party classes", using rich carriers to effectively promote theoretical learning to be in-depth and practical.
Carry out "topic" research to improve service guarantee levels
Combined with the new situation and new issues in the development of the civil aviation industry and the company, China Eastern Airlines has accurately determined seven key areas: optimization and adjustment of industrial layout, construction of first-class corporate talent teams, refined management, creation of an aviation super carrier, safe operation of domestic civil aircraft, and construction of aviation safety systems. For special topics, go deep into the front line and do a solid job in "leading the problem" research, and focus on observing the actual situation, making practical strategies, and doing practical things.
At the beginning of this year's summer travel season, China Eastern Airlines' special work team came to Shanghai Hongqiao International Airport to listen to passengers' voices, invite them to provide opinions and suggestions, and carry out inspection and rectification work by visiting front-line service windows and conducting face-to-face communication.
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Focusing on the pain points and difficulties that passengers are concerned about, we have carried out in-depth special rectification of overnight transfers and the "three excesses (overweight, oversized, and excessive)" of luggage. The former has strengthened overnight transfer facilities, promoted the sharing of check-in counters, and continued to optimize and improve the allocation of service guarantee resources. , the latter improves on-site baggage transportation processing capabilities and ensures orderly luggage transportation services. At the same time, special improvement plans have been formulated around "safety management responsibility", "flight planning system", "passenger service information" and "VIP lounge services" to continuously improve the passenger experience.
Since the beginning of this year, various units of China Eastern Airlines have conducted nearly 800 investigations and studies, focusing on topics such as improving service guarantee levels and improving operational efficiency, carefully analyzing the root causes of problems, examining gaps and deficiencies, and studying countermeasures. Based on the research, the cabin department launched a new version of the "Cabin Service Manual", using the "structure + scenario" model to visualize the service process and create a new paradigm for the cabin service manual; the technology company continued to implement the reception day system, respond to and resolve matters reported by employees, and resolve the issues The rate is 100%.
China Eastern combines "immediate changes" with "long-term establishment", solidly promotes inspection and rectification, forms a list of problems, formulates rectification and rectification plans, and implements them one by one, striving to transform the "list of problems" into a "list of results."
Fully serve to build a new development pattern and help high-quality development of civil aviation
As the main force in civil aviation, China Eastern Airlines is fully committed to building a new development pattern and assisting the high-quality development of civil aviation. As the first airline in the world to operate the C919 domestically produced large aircraft, China Eastern Airlines aims to achieve the goal of "flying with safety, flying with ambition, flying with brand, and flying with efficiency". On May 28 this year, China Eastern Airlines successfully completed the C919's maiden commercial flight and successfully received the first commercial flight of the C919. Two C919s, both flying the Shanghai-Chengdu Air Express. As a "pioneer", China Eastern Airlines explores the entire process of C919 commercial operation and its experience in operational support in all aspects. As of October 16, 2023, China Eastern Airlines' two C919 aircraft have accumulated a total of 1,695.48 hours of safe flight, including 1,079.02 hours of commercial operation. They have carried out a total of 368 commercial flights, with an average passenger load factor of over 75%, and carried more than 45,000 passengers.
China Eastern Airlines insists on focusing on the center and serving the overall situation, and coordinates and promotes various tasks such as safe production, ensuring smooth traffic and transportation, and supply-side structural reform.
China Eastern Airlines and the Shanghai Municipal People's Government signed a strategic cooperation framework agreement to jointly build a world-class aviation hub and air transport super carrier. At the 2023 North Bund International Aviation Forum held on September 22 this year, China Eastern Airlines, as the organizer, released the results of the "Yangtze River Delta Economic Circle Air-Ground Integrated Travel Network Construction" around the goal of building a "super carrier", further demonstrating China Eastern Airlines' active promotion of international New progress and new measures for flight resumption. China Eastern Airlines also focuses on accelerating the construction of a modern industrial system, solidly carries out special actions to create demonstrations, management improvements, value creation, and brand leadership, and accelerates the construction of a world-class enterprise.
From January to August this year, China Eastern Airlines’ domestic flight frequency has returned to 105% of 2019, and international flight frequency will strive to return to 85% of 2019 by the end of this year. China Eastern Airlines has stepped up its strategic positioning research in Chengdu, Chongqing, Shenzhen, Xinjiang and other regions, increased its capacity deployment, and accelerated the recovery and launch of new international flights. On September 28, China Eastern Airlines successfully launched a direct round-trip flight from Shanghai to Istanbul, becoming the first domestic airline to do so. It is also another important measure for China Eastern Airlines to serve the joint construction of the “Belt and Road” and achieve the goal of becoming a “super carrier”.
China Eastern Airlines is accelerating the company's high-quality development, accelerating the creation of a world-class enterprise, and striving to make greater contributions to the comprehensive promotion of Chinese-style modernization. (Source: People's Daily)