U.S. introduces air ticket refund guarantee policy for consumers
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Civil Aviation Resource Network, August 4, 2022: The U.S. Department of Transportation on Wednesday proposed new rules to enhance protections for airline passengers and require airlines to provide protection for passengers if they are unable to fly for some pandemic-related reasons the right to refund, and specify the refund time.
U.S. air traffic has continued to be chaotic since the restart in recent months, with a large number of flight delays, oversold seats and even temporary cancellations. Passengers have been forced to stranded at the airport and lost their luggage. Airlines need to make reasonable compensation. Several U.S. government officials have called for a ticket refund bill that would guarantee consumers the option to receive a full cash refund.
Major U.S. airlines will provide passengers with compensation plans when their flights are temporarily cancelled or delayed, including cash refunds, ticket vouchers or ticket credits for consumers to plan their itineraries in the future. However, even if the situation is in line with cash refunds, most airlines will not take the initiative to inform consumers, but use the ticket coupons with a limited period of use as compensation. If they are not careful, they will expire and cause losses in disguise.
U.S. government officials have noticed recent airline delays and poor refund arrangements, and plan to push the "The Cash Refunds for Flight Cancellations Act" flight cancellation refund bill, requiring the U.S. Department of Transportation to regulate airline flights due to lack of staff, and In the event of a temporary cancellation or delay due to technical problems, etc., there is a cash refund arrangement. The airline has to provide passengers with cash refunds or the right to choose an open-dated ticket coupon within 30 days of flight cancellation. In addition, the bill also proposes a cash refund arrangement option if booking passengers give at least 48 hours' notice to cancel their flight.
U.S. Democratic Senator Edward Markey, who proposed the bill, said that travelers are tired of wasting time seeking cash refunds from airlines. Although they book flights in advance but face health concerns, it is not appropriate to take risks or cancel non-refundable itineraries.