UK launches airline passenger charter
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Civil Aviation Resource Network July 18, 2022 News: The British government launched the "Aviation Passenger Charter" on Sunday, hoping to provide passengers with one-stop information about booking a seat, going to the airport, leaving and returning to the UK by plane, etc. Information and passenger rights, and what to do if you encounter problems during your journey. The charter includes advice on how to deal with flight cancellations or delays, lost luggage, and even being denied boarding due to oversold seats on the flight, as well as guidelines on how to complain when passengers are unfairly treated.
British Transport Secretary Grant Shapps said the earlier chaos at the airport was unacceptable and passengers should be compensated appropriately if their journeys did not go as planned. He described the Air Passenger Charter as helping passengers maintain peace of mind as they regain their "freedom to travel".
After the new coronavirus epidemic in the United Kingdom, aviation demand rebounded, and the busiest Heathrow Airport in the United Kingdom was struggling to cope. It announced last Tuesday (12th) that from real time until September 11th this year, passengers departing every day will be on board. It is limited to 100,000 people, hoping to control problems such as long queues, luggage delays and flight cancellations.