Cathay Pacific statement: Three people involved in the incident were fired!
Civil Aviation Resource Network News on May 23, 2023: On the evening of May 23, Cathay Pacific Airways issued a statement stating that the three flight attendants involved in the incident were dismissed.
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[Cathay Pacific statement]
As the CEO of Cathay Pacific, Lin Shaobo, on behalf of Cathay Pacific, once again expressed his sincere apologies to the affected passengers and all sectors of society for the experience of the passengers on Cathay Pacific flight CX987 on May 21.
At present, we have completed the investigation of the incident and dismissed the three flight attendants involved in the incident according to the company's rules and regulations. Here, I would like to reiterate that Cathay Pacific will uphold a "zero tolerance" attitude and will never condone any individual employee's behavior that seriously violates the company's rules and ethics.
In order to prevent similar incidents from happening again, I will personally lead a cross-departmental working group to conduct a comprehensive review, re-examine our service process, personnel training and related systems, and further improve the service quality of Cathay Pacific. Among them, the most important thing is to ensure that all Cathay Pacific employees must respect passengers from different backgrounds and cultures, and provide professional and consistent service in all service areas.
We appreciate the continuous attention and supervision of Cathay Pacific from all walks of life. We will take this as a lesson and strive to provide passengers with a more satisfactory travel experience.