Flight canceled and hungry all night! Passenger Complaints: Discriminatory treatment and no meal coupons!
News from Civil Aviation Resource Network on June 1, 2023: According to Taiwan media reports, a passenger accused China Airlines of "discriminatory treatment". He returned to Taiwan from Thailand a few days ago. The flight was canceled due to weather factors. The ground staff not only did not provide food while waiting for the flight. , Even compensation meal coupons were only issued to "specific passengers". It was not until he returned to Taiwan that he found out that many people did not receive meal coupons, which made him dissatisfied with being treated unfairly.
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In the waiting room, a large number of passengers had no choice but to wait with their luggage. When the flight was delayed, the passengers were treated differently by the airline.
The complainant, Mr. Lin, said: "I think they don't care about our feelings because the company is so big. I think it's unfair. Like the 8 people in my company, everyone didn't get the fee. "
Spending the same money on air tickets, other passengers received 300 yuan for meals as compensation from the airline. Mr. Lin and his party of 8 people were all ignored until they returned to Taiwan. Airlines are not treated equally.
The complainant, Mr. Lin: "I think 300 yuan is really okay, but because I feel that I am being treated unequally, I think it is unacceptable. There are a group of 5 family members in the same group who asked, and none of them got it."
It made Mr. Lin so dissatisfied because a group of 8 of them reported to the airport after lunch. The plane originally scheduled for 5:30 p.m. was postponed to 8:30 p.m. due to the weather, and the flight was canceled one minute before boarding. , making them have to stay an extra night in a transit hotel.
While waiting for the flight, the airline didn’t provide water and food. I was hungry all night, and the next morning I didn’t have time to eat breakfast. I was temporarily notified to report at the departure airport. I was treated differently and the flight was delayed. I was hungry for two meals. Not receiving the "meal fee" broke him down.
The complainant, Mr. Lin: "The airline didn't prepare any water or biscuits. Let us stop our hunger first. But he called at about 8:50 on the day of the flight and said, We hurried downstairs because the car was leaving, so we didn't have breakfast."
In response to this, the airline responded that meal coupons for flight delays were issued directly on the spot, and many passengers did not get them. They will understand the investigation and emphasize that passengers are sorry for any inconvenience caused. For Mr. Lin, although the 300 yuan meal coupon is a trivial matter , but encountering differential treatment made it difficult for him to accept it.