Market Weekly Report: China Eastern Airlines upgrades its "Pet in Cabin" service to version 3.0; Incheon Airport launches priority entry and exit channels for foreign business travelers
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What are the latest developments in domestic and international aviation products, services, and marketing this week (August 23-29)? The Civil Aviation Resource Network takes a look at the week's key news, giving you a comprehensive overview of the important information.
1. China Eastern Airlines' "Pet in Cabin" Service Upgrades to Version 3.0: Covering 31 Airports and 110 Routes
On September 1st, China Eastern Airlines' "Pet in Cabin" service underwent its third upgrade, now covering 31 airports and 110 popular routes, allowing more passengers to enjoy the joy of traveling with their pets. This upgrade adds 93 new routes, including routes to and from Shanghai from Sanya, Dalian, Changsha, Urumqi, Harbin, and Shenyang, as well as interregional routes such as Shenyang-Nanjing, Kunming-Shanghai, Kunming-Beijing Daxing, Xi'an-Beijing Daxing, Kunming-Xi'an, Guangzhou-Chongqing, Shenzhen-Chongqing, Wuhan-Qingdao, and Yinchuan-Shenyang, providing more options for passengers with diverse travel needs.
2. Shanghainese Dialect Broadcast Returns to the Skies, Embracing Shanghainese Culture in Shanghai Airlines Cabins
Beginning August 26th, passengers on select Shanghai Airlines international and regional routes will hear a special cabin announcement before landing in Shanghai-not in familiar Mandarin or English, but in the soft, melodious Shanghainese dialect. This unique "Shanghainese Dialect Broadcast" service has officially returned to Shanghai Airlines cabins after a hiatus of several years, becoming a dynamic glimpse of Shanghainese culture in the air.
3. Fortune Wings Club Launches "Express Flight Multiple Gifts"
To continuously enhance the travel experience for members, Fortune Wings Club, HNA Aviation Group's frequent flyer rewards program, has launched the "Express Flight Multiple Gifts" promotion from now until December 31, 2025. This promotion offers members numerous benefits, including "Additional Segment Bonuses" and "Seven Ascension Golds." This promotion covers premium routes such as Hainan Airlines' Premium Express and Free Trade Port Express routes, helping members quickly upgrade to VIP status and enjoy efficient and comfortable travel services.
4. 9air Flight Attendant Uniforms Completely Redesigned
9air announced that all flight attendants will be fully re-uniformed starting August 31st, presenting a fresh new look for their guests. 9air began a new uniform design project in March 2024, aiming to align with the new visual identity and aircraft livery, slated for release in 2023. Ultimately, the design was aligned with the design philosophy of Ms. Guo Pei's team. The overall design features a more youthful aesthetic, incorporating campus-inspired and sporty elements, making it more appealing to younger customers.
5. Shenzhen Airlines' New Paid Meal Options: Star Chef Special Afternoon Tea
Shenzhen Airlines' newly launched three Star Chef Special Afternoon Tea sets offer a unique online experience. Afternoon tea is currently only available for booking on trial routes (Shenzhen-Qingdao, Shenzhen-Jinan, Shenzhen-Dalian, and Shenzhen-Hohhot). Eligible passengers can open the Shenzhen Airlines mini-program at least 24 hours before departure, select Travel Services → Meal Reservations → Star Chef Specials → select their desired afternoon tea set, and complete payment to book. 6. Hangzhou Airport Opens East China's First Pet Lounge
On the morning of August 28th, Hangzhou Airport officially opened East China's first pet lounge, where the first batch of "Furry Experience Officers" quietly waited for their flights, marking a new era in pet air travel services. The lounge features separate areas for cats and dogs, with each pet enjoying its own dedicated waiting area. Smart crates support remote monitoring and voice communication, allowing owners to check their pet's status in real time and provide comfort, effectively alleviating their anxiety.
7. Guangzhou Baiyun Airport's Stunning New Boarding Pass Debuts
To promote brand upgrades and continuously improve service quality, Baiyun Airport has officially launched a fully redesigned boarding pass. This upgrade focuses on the passenger experience, with multiple optimizations to color, iconography, and fonts to create a travel badge that combines practicality, aesthetic value, and collectible value. The most striking change in the new boarding pass is the debut of a "three-color airplane window" design to visually display flight boarding status. The window designs are in three colors: Sky Blue, Golden Ear Yellow, and Spring Breeze Green, corresponding to the main exterior colors of Baiyun Airport's three terminals. Using a "one color, one building" visual language, the architectural landmarks are cleverly integrated into the boarding pass.
8. Southwest Airlines to Tighten Refund Policy for Plus-Size Passengers, Effective at the End of January
Southwest Airlines announced that it will tighten its refund policy for plus-size passengers starting January 27, 2026. Previously, Southwest Airlines encouraged larger passengers to purchase two seats when booking, offering a nearly unconditional refund for the second ticket after the flight. Under the new regulations, the previous refund policy will no longer apply automatically. Instead, the following conditions must be met: the refund request must be made within 90 days of the flight; at least one seat must be available at departure (or occupied by a passenger with a travel pass); and both seats must be in the same fare class.
9. Lufthansa to Launch New Employee Uniforms After 24 Years
Lufthansa is preparing to completely redesign its cabin crew, pilots, and frontline staff. It has collaborated with German fashion brand Hugo Boss to design a new generation of uniforms, marking the first time Lufthansa has updated its uniform system in more than 20 years. The new uniforms are scheduled to be tested by employees in various positions at Frankfurt and Munich airports starting September 1, 2025.
10. Incheon Airport in South Korea Launches Priority Arrival and Departure Channel Service to Reduce Waiting Times for Foreign Business Travelers
Starting August 31st, Incheon Airport in South Korea will implement a priority arrival and departure channel service for foreign business travelers. This initiative aims to reduce waiting times and provide faster customs clearance for foreign business travelers. Currently, Korean citizens can complete immigration procedures in about two minutes using self-service kiosks, while foreign travelers who rely on manual check-in counters have to wait 24 to 35 minutes. This results in long delays and inconvenience for overseas travelers.