Multiple flights from China to Thailand were delayed; the Thai Civil Aviation Authority summoned the airline for a meeting!
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Recently, several netizens posted on social media that they were preparing to travel abroad for the Chinese New Year on Thai Lion Air flights, only to experience flight delays lasting over ten hours. According to the netizens, after the delays, Lion Air staff claimed that as a "low-cost carrier," they would not provide any compensation for passengers' subsequent travel arrangements or hotel losses. [Related Reading >> Multiple Netizens Post: "Avoid This Airlines!"]
According to Thai media reports, the Civil Aviation Authority of Thailand (CAAT) issued a notice stating that it has been continuously monitoring the situation regarding the delays of multiple Thai Lion Air flights on February 13th and 14th, which affected a large number of passengers traveling via Don Mueang Airport. CAAT has dispatched personnel to the site to supervise the situation and ensure that the airline fulfills its legal obligations to protect passenger rights.
According to the notice, CAAT has required the airline to strictly implement passenger protection measures in accordance with Civil Aviation Commission Regulation No. 101 (CAB Regulation No. 101), emphasizing the need for proper, complete, and appropriate care for affected passengers, including information dissemination, on-site assistance, and relevant compensation arrangements.
CAAT stated that on February 14th, the airline began addressing the issues, but due to the ripple effects of the previous day's delays, some flight services continued to be affected. The airline is currently coordinating and scheduling internally to restore normal operations as soon as possible.
Meanwhile, CAAT has explicitly requested airlines to submit detailed explanations, including: the reasons for the delays, the problems encountered, subsequent prevention and improvement plans, and risk response measures during peak travel periods such as the Lunar New Year.
CAAT has also requested Thai Lion Air to appear on Monday, February 16th, to explain the situation and communicate and coordinate with regulatory authorities to improve overall operational management and reduce the risk of similar incidents recurring.
Regarding passenger rights, CAAT reiterated that airlines must strictly fulfill their responsibilities under Civil Aviation Commission Regulation No. 101 for any flight delays or cancellations, including transparency, necessary assistance, and, where applicable, compensation.
If passengers do not receive adequate care or protection of their rights, they can submit complaints through the CAAT official website complaint.caat.or.th. The regulatory authorities will investigate in accordance with the law and urge airlines to improve their services.