U.S. Department of Transportation to review airline passenger data security measures
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The U.S. Department of Transportation recently announced that it will review the data security measures of the top 10 U.S. airlines.
The U.S. Department of Transportation said it will review how airlines collect, process and use passengers' personal information, especially whether airlines protect customers' private information and whether airlines "unfairly or deceptively" monetize or cooperate with third parties. The data is shared among three parties.
U.S. Transportation Secretary Pete Buttigieg said air passengers should trust that their personal information will not be improperly shared with third parties or mishandled by airline employees. The review is the start of a new effort by the U.S. Department of Transportation to ensure airlines properly safeguard sensitive passenger data.
The U.S. Department of Transportation warns that improper handling of customers' personal information will be considered unfair or deceptive conduct, and airlines may face investigations and civil penalties. Where questionable practices are identified, investigations will be conducted and enforcement action will be taken.
The U.S. Department of Transportation said it has sent letters to inform Allegiant Airways, Alaska Airlines, American Airlines, Delta, Frontier Airlines, Hawaiian Airlines, JetBlue, Southwest, Spirit Airlines and United Airlines.
The U.S. Department of Transportation will investigate the following information:
- Policies and procedures related to the collection, maintenance, processing and use of personal information, including those related to passenger data monetization, targeted advertising and prevention of data breaches.
- Complaint information about airline employees or contractors mishandling personal information or otherwise alleging an invasion of personal privacy by the airline.
- Information about privacy training, including materials used for training, types of personnel receiving training, and frequency of training.
A spokesman for the American Airlines Association (A4A) said that U.S. airlines attach great importance to the security of customers' personal information, and airlines have "strong policies, planning and network security facilities to protect customer privacy."
A spokesperson for Allegiant Air said that it welcomes the review by the U.S. Department of Transportation and that Allegiant Air "complies with applicable laws and effectively protects any customer personal data in its possession."