Delta admits flight chaos, workforce back to 95% pre-pandemic
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Civil Aviation Resource Network July 18, 2022 News: Air traffic in the United States continues to rebound, and many local holidays are in chaos. Recently, Delta Air Lines admitted the problems at its financial report meeting, saying that it is continuing to improve its manpower and flight passenger capacity. pre-epidemic level.
Although Delta Air Lines has substantially re-hired staff to meet the first recovery of domestic aviation demand, it still continues to experience different chaos at various airports, such as oversold seats and luggage delays. The company's president, Ed Bastian, acknowledged the problem at its quarterly financial report, saying the company was in a "training and experience bubble." He explained that Delta's current employee recruitment has returned to 95% of the pre-pandemic level in 2019, but the flight capacity is only at 82%. Operational efficiency is nearly 20% lower than usual.
Ed Bastian explained that after re-recruiting staff, it takes time to arrange the training progress, so that employees can get into the state, and to ensure that the passenger capacity of the flight will not compete with each other for internal resources due to intensified training, which will continue to improve operational performance. Delta Air Lines has increased staffing at various airports and reservation departments, but still has to re-employ cabin crew and maintenance personnel. Ed Bastian believes that the demand for aviation in the summer of 2023 will fully return to normal. For this reason, the company is currently prioritizing the training of new employees and lowering the expected passenger load, in order to welcome the return to normal in the coming year with high-quality services. Affected by the epidemic, Delta Air Lines will reduce its staff through early retirement and other plans in 2020, so that it is difficult to improve its operating performance due to the lack of senior employees.
