Hong Kong Secretary for Transport and Logistics: The Cathay Pacific incident seriously violates Hong Kong's hospitality and urges the management to improve immediately
According to Hong Kong media, Lin Shixiong, director of the Transport and Logistics Bureau of the Hong Kong Special Administrative Region Government, issued a statement late at night, saying that he was very saddened by the inappropriate remarks made by some crew members of Cathay Pacific Airways. The incident seriously violated Hong Kong's excellent hospitality, consistent values and moral standards. Expressed high concern to Cathay Pacific and asked management to improve service immediately.
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On the evening of May 23, Cathay Pacific issued a statement for the third time regarding the flight attendant's discrimination against passengers who did not speak English:
As the CEO of Cathay Pacific, Lin Shaobo, on behalf of Cathay Pacific, once again expressed his sincere apologies to the affected passengers and all sectors of society for the experience of the passengers on Cathay Pacific flight CX987 on May 21.
At present, we have completed the investigation of the incident and dismissed the three flight attendants involved in the incident according to the company's rules and regulations. Here, I would like to reiterate that Cathay Pacific will uphold a "zero tolerance" attitude and will never condone any individual employee's behavior that seriously violates the company's rules and ethics.
In order to prevent similar incidents from happening again, I will personally lead a cross-departmental working group to conduct a comprehensive review, re-examine our service process, personnel training and related systems, and further improve the service quality of Cathay Pacific. Among them, the most important thing is to ensure that all Cathay Pacific employees must respect passengers from different backgrounds and cultures, and provide professional and consistent service in all service areas.
We appreciate the continuous attention and supervision of Cathay Pacific from all walks of life. We will take this as a lesson and strive to provide passengers with a more satisfactory travel experience.