The airport will compensate passengers affected by 'long queues'
Cheap Inset TLOF,Cheap Inset FATO,Inset TLOF factory,China Heliport Light,Customized Inset FATO,Customized TLOF light,Customized Inset TLOF,Cheap Heliport H Light,China Heliport H Light,China heliport beacons,
Schiphol Airport has discussed with Ombudsman MAX and the Dutch Consumers Association how to compensate these passengers and has worked together to develop an interim plan. Passengers who miss their flight due to the long queue time at the security check and incur additional expenses during the above-mentioned period can submit a compensation application to the airport before September 30.
Affected passengers can apply for reimbursement for the cost of rebooking flights or alternative flights, alternative transportation costs if they choose to travel to their destination by other means, or additional travel costs to other airports. Travelers can also claim the cost of lodging at or near the airport and the cost of non-cancellable lodging, transportation or activities at the destination.
Dick Benschop, chief executive of Schiphol Airport, said: "We are deeply sorry that some people have missed their flights due to long security queues. They had to miss part or the whole of their holiday and we are truly sorry."
Jeanine Janssen, Ombudsman MAX, said: "I am delighted that Schiphol Airport has chosen to take responsibility for consumers. We are proud to contribute to this solution through our actions. Now that the discussions are over, people will be compensated."
Sandra Molenaar, director of the Dutch Consumers Association, was also pleased with the arrangement: "We looked at the possibility of large-scale claims and then discussed it with Schiphol. Our joint efforts led to this scheme, which will help a large number of consumers defend their rights.”