United Airlines launches new digital tools to help make flying more accessible
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Civil Aviation Resources Network, October 21, 2024: According to PR Newswire, since its launch in March 2024, more than 20,000 passengers traveling with wheelchairs have used United Airlines' new digital tool, which has increased United Airlines' customer satisfaction by nearly a quarter compared to last year.
It is reported that United Airlines has helped more than 20,000 passengers find flights suitable for the size of their wheelchairs through the industry's first digital tool. In order to further enhance the travel experience of disabled passengers, United Airlines has also established a new partnership with the United Spinal Association.
David Kinzelman, United Airlines' Chief Customer Officer, said: "The early success of this digital tool is a positive progress in our continuous pursuit of improving the travel experience of customers. We look forward to working with United Spinal to develop more impactful solutions, collaborate with their team of experts, and better meet the needs of wheelchair users through their valuable feedback."
Earlier this year, United Airlines launched this new tool on its app and official website united.com, allowing passengers using wheelchairs to easily find the flights that best suit their wheelchairs. In addition, if a passenger pays extra for a wheelchair-accessible flight, United Airlines allows passengers to request a refund for the difference in fare. Once a request is submitted in accordance with United Airlines' regulations, the company will refund the fare difference as soon as possible after review.