25.1% salary increase in four years! Airline strikes new labor deal with customer service workers
Civil Aviation Resource Network News, December 16, 2022: The International Union of Machinists and Aerospace Workers (IAM) said that Southwest Airlines' customer service employees overwhelmingly approved a new five-year collective bargaining agreement. The agreement includes 8,300 customer representatives and service agents, Southwest Airlines will pay 25.1% over four years. The agreement also includes other perks, such as higher bonuses and mandatory overtime protections.
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Adam Carlisle, Southwest's vice president of industrial relations, said in a statement that the company is "very pleased to have reached a new contract that will further improve the airline's operational efficiency." travel needs.
Delta Air Lines earlier this month also reached a tentative deal with pilots that includes a cumulative pay increase of 34% over three years.